AccountId: 011433970860
ContactId: 0480a8a0-cb5e-45af-8a93-0addc718fac7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2880 ms
Total Talk Time (AGENT): 1049 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/0480a8a0-cb5e-45af-8a93-0addc718fac7_20250613T16:52_UTC.wav
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[AGENT][POSITIVE] Thank you for calling