AccountId: 011433970860
ContactId: 046f9e91-fc38-45ef-9b99-b2f64b4bfb91
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35430 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 12149 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-2.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/046f9e91-fc38-45ef-9b99-b2f64b4bfb91_20250606T19:23_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] There ain't nobody there after I've been going this far.
[CUSTOMER][NEGATIVE] The fucking matter to
[CUSTOMER][NEGATIVE] Well, they hung up on me.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] You're #1 and 2.
[CUSTOMER][NEGATIVE] It ain't doing nothing.