AccountId: 011433970860
ContactId: 045caaa5-e636-4cec-adcc-01a3a9286ac7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 37599 ms
Total Talk Time (AGENT): 17970 ms
Total Talk Time (CUSTOMER): 13991 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/045caaa5-e636-4cec-adcc-01a3a9286ac7_20250502T14:27_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][NEUTRAL] Hi [PII], good morning. My name is [PII]. I just need to um confirm the mailing address for APL. I received the return to sender under the [PII].
[AGENT][NEUTRAL] OK, it's [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Thank you so much I appreciate it.
[AGENT][POSITIVE] Thank you, [PII], for calling IPO. You have a good day.
[CUSTOMER][NEUTRAL] the
[CUSTOMER][NEUTRAL] You too bye bye.
[AGENT][NEUTRAL] Bye bye.