AccountId: 011433970860
ContactId: 0417fbed-c47f-4312-b756-d74f9b29815c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 223850 ms
Total Talk Time (AGENT): 104003 ms
Total Talk Time (CUSTOMER): 69413 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/0417fbed-c47f-4312-b756-d74f9b29815c_20250616T19:12_UTC.wav
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[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] See when I started this.
[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][NEUTRAL] T
[AGENT][POSITIVE] I'm gonna assist you in the area.
[CUSTOMER][NEUTRAL] Uh, see me que is beneficial is the the micubertura.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Is the Cerrodos.
[CUSTOMER][NEUTRAL] Saos
[CUSTOMER][NEUTRAL] Cite cuatro uno.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][NEUTRAL] ole.
[CUSTOMER][NEUTRAL] See if
[CUSTOMER][NEUTRAL] [PII] is the direction is er [PII].
[CUSTOMER][POSITIVE] So there you can win.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] No
[AGENT][POSITIVE] beneficial.
[CUSTOMER][NEUTRAL] See
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] It mique and masses the beneficial.
[AGENT][NEUTRAL] It's
[AGENT][NEUTRAL] and the killing cirquelos beneficios they had less overques to solo una verification the no guarantee about that is a disclaimer because um.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK. I, I queso beneficials esquese me confund poquitos overresta arquetai illa de misguro.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] it's supplemental pago okuranza liqueur principalatao ops.
[AGENT][NEUTRAL] It's a pole that do peoples beneficio unos beneficio spiel as that those milquinientos dolares those milquiento cuenta dolareallao.
[AGENT][NEUTRAL] They can beneficials receive medica menora is considered of a police acommo ambulaio or outpatient.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yield beneficiaso estambis milking.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] Solamente no.
[CUSTOMER][NEUTRAL] No, I said my name.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEGATIVE] Dude, you have your messing up.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] No, no, es quesa about youque condi is a lootipo decovertura quetengo.
[CUSTOMER][NEUTRAL] It's the pero roqueo queche Carlocon.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Uh, call me [PII].
[AGENT][NEUTRAL] OK, and.
[CUSTOMER][NEUTRAL] See no Masera and see.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh, no erto.
[CUSTOMER][POSITIVE] Muchi ma gracias.
[AGENT][NEUTRAL] moving.
[CUSTOMER][NEUTRAL] Gracias.