AccountId: 011433970860
ContactId: 040134a2-63e5-4ad7-8bbb-3799d50212ac
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 362170 ms
Total Talk Time (AGENT): 170925 ms
Total Talk Time (CUSTOMER): 139479 ms
Interruptions: 1
Overall Sentiment: AGENT=0.1, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/040134a2-63e5-4ad7-8bbb-3799d50212ac_20250624T21:57_UTC.wav
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[AGENT][NEUTRAL] When I tell lalalala.
[CUSTOMER][NEUTRAL] When I tried to.
[AGENT][POSITIVE] That's right.
[CUSTOMER][NEUTRAL] There's another way.
[AGENT][NEUTRAL] OK. No, no problem. I'm.
[CUSTOMER][NEUTRAL] Uh, no matter that.
[CUSTOMER][NEUTRAL] It's like oh there we all bought it because see my whole name.
[CUSTOMER][NEGATIVE] It doesn't like [PII].
[CUSTOMER][NEUTRAL] I say go.
[CUSTOMER][NEUTRAL] For the question an MBA.
[AGENT][NEUTRAL] OK, so you know processlamo.
[CUSTOMER][NEUTRAL] Uh-huh, I think, uh-huh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] So the boulevard
[CUSTOMER][NEUTRAL] The moment
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] or [PII].
[AGENT][NEUTRAL] I telephone and telajama seva connector.
[CUSTOMER][NEUTRAL] I mean [PII].
[CUSTOMER][NEUTRAL] They say with the water and no more appropriate.
[AGENT][NEUTRAL] OK, see sematisa no, no, the numerals so lament no nosja automaticament see, uh, OK, and then says, um, there.
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] Moment.
[AGENT][NEUTRAL] OK, Merijocapolisa is [PII].
[CUSTOMER][NEUTRAL] Yeah uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I come on.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Oh, OK, 3 of those. OK, 3 of those. OK, let me say we need more.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] I see. OK.
[AGENT][NEUTRAL] Uh, porrida mafia as simento.
[CUSTOMER][NEUTRAL] It's a she send you.
[AGENT][NEUTRAL] OK, my number.
[CUSTOMER][NEUTRAL] They ventura Roman.
[AGENT][NEUTRAL] OK, yeah, but cardio to electronic.
[CUSTOMER][NEUTRAL] electronic ventura Roman aroa you.
[AGENT][NEUTRAL] OK, Tenemos are the iCloud.
[CUSTOMER][NEUTRAL] I like I grower Julian Roman the same to egg.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] If you woke up girl.
[AGENT][NEUTRAL] Let see, OK, gracias. OK.
[AGENT][NEUTRAL] OK, so no recimos unreclamoel Diaventitres eldia a year, um, the fambiadoor me destrapajina web estanina parasal processado and po normal de processo is the sta di laborales.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Butigiano remos.
[CUSTOMER][NEUTRAL] Yeah it's here and there.
[AGENT][NEUTRAL] See, so it's like it's a linear process.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEGATIVE] The the one sellerboso.
[AGENT][NEUTRAL] No, no, so throws, uh, assemorreboroorchequesoa undeposito directorneitanosel formulario de deposito directo onda website I acerete set up in scrisepar deposito directolopoda said formed scuenta online.
[CUSTOMER][NEUTRAL] I want to say the check.
[AGENT][NEUTRAL] OK. Bye now.
[CUSTOMER][NEUTRAL] 00, that's a quick thing.
[AGENT][NEUTRAL] See see see andciteriadia laborale normamentes and the cincusieteria laborales so una semaneer OK.
[CUSTOMER][NEUTRAL] We.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, OK, no, no is the money or.
[AGENT][NEUTRAL] No sabremo hasta la documentacion cheque lo quene esita ilgo process and porque esotro partamentoca and carga process reclamos.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] ABA.
[CUSTOMER][NEUTRAL] It be for you or or.
[AGENT][NEUTRAL] Mhm, OK, no tenemos aqui bio reciente, um, pero oba al thepartamentore clamos and the altamentore clamos but uh miraudocumentacion tolo esitai process are surre clamo and a casocaesita my informac on the on esitamojeoest toma pero primeosinque ver informs ok.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Corre Gracia.
[AGENT][NEUTRAL] Then I go masa.
[CUSTOMER][NEUTRAL] I'm I'm.
[AGENT][NEUTRAL] Mm then now gracia look at I went.
[CUSTOMER][NEUTRAL] Well, when I said gosh.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yeah