AccountId: 011433970860
ContactId: 03e5457f-b2e2-431b-9277-a1b53efc2c9f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11180 ms
Total Talk Time (AGENT): 1742 ms
Total Talk Time (CUSTOMER): 6939 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/03e5457f-b2e2-431b-9277-a1b53efc2c9f_20250311T16:25_UTC.wav
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[CUSTOMER][NEUTRAL] Hi, I'm going through the whole call log because I missed the call but it didn't ring on my phone, so I'm trying to get back to myself.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] OK thanks bye.
[AGENT][NEUTRAL] Hi