AccountId: 011433970860
ContactId: 03da788f-fc72-4ac7-b6bc-fe85daa86d88
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29159 ms
Total Talk Time (AGENT): 771 ms
Total Talk Time (CUSTOMER): 21288 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/03da788f-fc72-4ac7-b6bc-fe85daa86d88_20250414T19:00_UTC.wav
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[CUSTOMER][NEUTRAL] So
[AGENT][POSITIVE] Thanks for calling
[CUSTOMER][NEUTRAL] To understand the why, generally in [PII] now.
[CUSTOMER][MIXED] Good to be with you. I'm keeping her. It's already been a a heck of a start to this week. The market is in a modest rally, as you can see it's doing pretty well right now, but it's not exactly strong, and it's certainly not stable, and then it spread downward.