AccountId: 011433970860
ContactId: 03d1f133-53f0-43db-b076-a9e5ac83730e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 461119 ms
Total Talk Time (AGENT): 208694 ms
Total Talk Time (CUSTOMER): 212873 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/03d1f133-53f0-43db-b076-a9e5ac83730e_20250304T15:42_UTC.wav
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[AGENT][NEUTRAL] con.
[CUSTOMER][NEUTRAL] See, one of the do you know in the uh uh mire con [PII] the way no and me.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] do says Mellete.
[AGENT][NEUTRAL] was.
[AGENT][NEUTRAL] but.
[CUSTOMER][NEUTRAL] See [PII].
[AGENT][NEUTRAL] No cars in there electronico sociosa.
[CUSTOMER][NEUTRAL] Seebaai [PII].
[AGENT][NEUTRAL] Much aggressive verification the other way.
[CUSTOMER][NEUTRAL] That's
[CUSTOMER][NEUTRAL] See, uh, senorbuo er your tenguya city lao bassao uh
[CUSTOMER][NEUTRAL] I wanna, I wanna consulta topedico in to say uh queemo derechoanopomiaposa quepomi er el reborso de deo seintadola de que queno que uno para in to say.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You elante deaurubio yeah mio electronico los eO parapola moque parapolo and via no sores.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In posa to MRI iotaca on MRI poquesa moleloa loo I said el rese de nero.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In the mosque rese cuatro seo res lo lo que paro es que querava por or pallo de loquequerava.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] When estecaopoda Dia deer and call it soposa stamento este MRI.
[AGENT][NEUTRAL] You what sorry?
[CUSTOMER][NEUTRAL] She rese nero.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Us.
[CUSTOMER][NEUTRAL] The.
[AGENT][POSITIVE] But it's MRI correct.
[CUSTOMER][NEUTRAL] See the corre to see the preinto estiguarore conchosinta.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] Let me down my phone.
[AGENT][POSITIVE] in effect a tira bravo.
[AGENT][NEUTRAL] Almost resents resin and east of agaia.
[AGENT][POSITIVE] Beinti Cinco de Ferrero destiano.
[AGENT][NEUTRAL] So preunte conspecto tepagoes sus el monto totalque mosque pagar or parte.
[AGENT][NEUTRAL] Is this a?
[CUSTOMER][NEUTRAL] See see uh see your get per el monto total ores part demonto total.
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] Uh, gasi loquepasa senor sa esque er record quelia by curiendo los gas de cuertacommo ente de loservisos make a quesos was supposed to receive.
[AGENT][NEUTRAL] A maxima.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Uh, no a demo steer monto final queos escudo para estemriqueisolo [PII].
[CUSTOMER][NEUTRAL] OK, and.
[AGENT][NEUTRAL] OC masalante vamosa las in embargoed for pagado and a mental with Cinco des de ebre.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] He e a.
[CUSTOMER][NEUTRAL] OK, the, the er in in total loca total chomino escio cinco remote.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Pro.
[AGENT][NEUTRAL] Right.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Correct, to see ellos cargos totales de los erviciosquereciolo senora [PII] son Ochomil.
[CUSTOMER][NEUTRAL] She
[CUSTOMER][POSITIVE] No, it's interesting.
[AGENT][NEUTRAL] Muchominointocincodolares de los cues seguro permitio un maximo de cuatro mil sincuentos conochosentaosteon de lossinoino conochosaos.
[AGENT][NEUTRAL] I uncopao detecinco doogeno maser do doo sarocho mae cinco ascentrecientosae cuatro rocho.
[CUSTOMER][NEUTRAL] Well
[AGENT][NEUTRAL] I er so um.
[AGENT][NEUTRAL] So a principal is Pago decientosa de los ocho milo escio cinco.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] T
[AGENT][NEUTRAL] El masimoquera permito paraesto cargo era cuatromensincuentos connocho and Taos.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] There is.
[AGENT][NEUTRAL] The hando undele uncopago deer over the handle recientosafe.
[AGENT][NEUTRAL] And says
[CUSTOMER][NEUTRAL] See, and
[AGENT][NEUTRAL] Element pogo ro conochos and tas loan looserviciosa erqueo maza delante er revises informacion I be not loss perosel momentoes sovio cuarto part.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] At at at the momentocuvio el seguro primario correto.
[AGENT][NEUTRAL] As is.
[CUSTOMER][POSITIVE] OK, OK, OK, senoroto, OK, Muchisima muyamacommo prequebueno lepitola am a.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] So you sort sorta maine for a momento seorroto grammar queba olo yolo indire gracias.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Gracia Gracia.