AccountId: 011433970860
ContactId: 03cfcdbd-44ed-4582-872d-4cca72ccd04f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 258488 ms
Total Talk Time (AGENT): 118451 ms
Total Talk Time (CUSTOMER): 76505 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/03cfcdbd-44ed-4582-872d-4cca72ccd04f_20250408T14:22_UTC.wav
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[AGENT][NEUTRAL] of the.
[CUSTOMER][NEUTRAL] Oh, look at the saluda melisamo parachelo beneficient.
[AGENT][NEUTRAL] At least one.
[CUSTOMER][NEUTRAL] B, B bike.
[AGENT][POSITIVE] Oh my yes.
[AGENT][NEUTRAL] in.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Serao says on serocho M L O.
[AGENT][NEUTRAL] Uno says Ocho.
[CUSTOMER][NEUTRAL] Cerro uno says on errocho emele.
[AGENT][POSITIVE] So perfect. He entered the contior for forward when the number of telephone tale says connected.
[CUSTOMER][NEUTRAL] [PII] extensions.
[AGENT][NEUTRAL] Imo extensions in dress.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] See
[AGENT][NEGATIVE] Oh right, yeah, no, that's a a a book, uh, no.
[CUSTOMER][NEUTRAL] [PII] uh
[AGENT][NEUTRAL] Meet them.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] See for the sea into the center here.
[AGENT][NEUTRAL] Yeah my own extension to a serious malia before but if you get a number completely.
[CUSTOMER][NEUTRAL] See [PII] says Beitreos.
[AGENT][NEGATIVE] erro unose socho on serocho.
[CUSTOMER][NEUTRAL] They have me there.
[CUSTOMER][NEUTRAL] And Miss [PII].
[CUSTOMER][NEUTRAL] Cerro uno says on er erro uno says on erro ocho.
[CUSTOMER][NEUTRAL] M A L A H.
[AGENT][NEUTRAL] Cuno says on Ocho cho.
[CUSTOMER][NEUTRAL] Cerro uno says erro ocho.
[AGENT][NEUTRAL] I'll say so.
[AGENT][NEUTRAL] Olenamente.
[AGENT][NEUTRAL] OK, [PII] fenora.
[CUSTOMER][NEUTRAL] Says by the says those.
[AGENT][POSITIVE] Much gracias, he put a beneficial here here.
[CUSTOMER][NEUTRAL] C C C C.
[AGENT][POSITIVE] Perfect. the art from a circle beneficials verification is just a disclaimer.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] K like K.
[CUSTOMER][NEUTRAL] The reamentosamentos.
[AGENT][NEUTRAL] The police and the maxima.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Making it miento.
[AGENT][NEUTRAL] hold on let me see.
[AGENT][POSITIVE] The beneficis.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Yes, my name is.
[CUSTOMER][NEUTRAL] OK, sir.
[CUSTOMER][NEUTRAL] I am gonna referenci to Nova.
[AGENT][NEUTRAL] O.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] So,
[CUSTOMER][NEUTRAL] So lamente gracia lauda gracias.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Get as yeah bye bye.