AccountId: 011433970860
ContactId: 03bf2290-cee2-4383-b41e-cea7ccd3cb19
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 132259 ms
Total Talk Time (AGENT): 51011 ms
Total Talk Time (CUSTOMER): 57265 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/03bf2290-cee2-4383-b41e-cea7ccd3cb19_20250218T16:02_UTC.wav
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[AGENT][POSITIVE] Gracias [PII] at American public life in Nombres [PII].
[CUSTOMER][NEUTRAL] When the [PII] or keep unit in [PII] they don't me in la pe in time.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] What is the number there.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] And no police.
[CUSTOMER][NEUTRAL] A numeral or number?
[AGENT][NEUTRAL] And [PII], there's a police, sir.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEGATIVE] [PII].
[AGENT][NEUTRAL] It's a number fechanacimiento.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Say unseedo.
[CUSTOMER][NEUTRAL] Oh don't want to say say say the del cedo On say the [PII] de ceo.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] That's yes, you
[AGENT][NEUTRAL] It's the left. No, no, I mean.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Quattro rote resina is a cinco.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Gracias [PII] [PII] [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK, [PII] solo pue queer dentista um.
[AGENT][NEUTRAL] [PII] persica Lia is to via [PII] um in the pore [PII] or pasa lacon representante.
[CUSTOMER][NEUTRAL] Um, peroque in er um for the queer doctor puede attendea.
[AGENT][NEUTRAL] [PII] uh-huh doctor and [PII] doctor no queer um una clinica de dentistas.
[CUSTOMER][NEUTRAL] Polya.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][POSITIVE] OK, perfect. [PII] think of [PII] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See you another. I just be my American Public Life. bye.
[CUSTOMER][NEUTRAL] [PII]