AccountId: 011433970860
ContactId: 03beb256-8281-4f39-8fe2-68a91170b0b4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49849 ms
Total Talk Time (AGENT): 10748 ms
Total Talk Time (CUSTOMER): 14428 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/03beb256-8281-4f39-8fe2-68a91170b0b4_20250205T20:01_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][NEUTRAL] This
[CUSTOMER][NEUTRAL] What is the same.
[AGENT][NEUTRAL] I'm sorry, I cannot hear you.
[CUSTOMER][NEUTRAL] Just told me to call
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Like that
[CUSTOMER][NEUTRAL] First of all, you should review who denied what is.
[AGENT][NEUTRAL] Hello, thank you for calling APL. This is [PII]. May I help you?
[AGENT][NEUTRAL] Hello, can you hear me?
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah