AccountId: 011433970860
ContactId: 0320a086-4cf0-4e12-aca1-eb45de65fd7a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 140130 ms
Total Talk Time (AGENT): 78647 ms
Total Talk Time (CUSTOMER): 58939 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/0320a086-4cf0-4e12-aca1-eb45de65fd7a_20250424T13:38_UTC.wav
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[AGENT][NEUTRAL] We wanted the.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEGATIVE] And I get that almost be any worse.
[CUSTOMER][NEUTRAL] All my stuff.
[AGENT][NEUTRAL] Me too, but one of the is.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] Um, and the parapova.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Shelia no perrodos do uno say cuatro niete.
[AGENT][NEUTRAL] says connect.
[CUSTOMER][NEGATIVE] Tresin to oh no no no.
[AGENT][NEUTRAL] I was in.
[CUSTOMER][NEGATIVE] No thank you.
[CUSTOMER][NEUTRAL] I don't get it let me report it there.
[AGENT][POSITIVE] see it uh perfect number complete.
[CUSTOMER][NEUTRAL] Uh [PII] la cimento document face.
[AGENT][NEUTRAL] graciournefi here OK.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] She's senior.
[AGENT][POSITIVE] Perfect. Uh, solament and cirquelos beneficios is to solamentes una perifica in the cover. It's a disclaimer quelaliabinda.
[CUSTOMER][NEUTRAL] How are you?
[AGENT][NEUTRAL] The effects.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] A little beneficial outpatient.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Alright.
[AGENT][NEUTRAL] OK, a police a cure of maximum osciozola de diaruss preservicio of patient prose mental doctor who in casa queer examine the diagnostic.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Do they
[CUSTOMER][NEUTRAL] OK, Msima. OK, yomichisimaaa.
[AGENT][NEUTRAL] I.
[CUSTOMER][POSITIVE] No, that's gracias.
[AGENT][NEUTRAL] I think.
[CUSTOMER][NEUTRAL] We will.
[AGENT][NEUTRAL] Bye.