AccountId: 011433970860
ContactId: 02d2c7b6-1a13-4077-919a-33a5c93509b2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 50310 ms
Total Talk Time (AGENT): 10050 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/02d2c7b6-1a13-4077-919a-33a5c93509b2_20250513T22:57_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?