AccountId: 011433970860
ContactId: 02ba2371-c4ce-4d23-8279-2a6091d0a200
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1639 ms
Total Talk Time (AGENT): 419 ms
Total Talk Time (CUSTOMER): 490 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/02ba2371-c4ce-4d23-8279-2a6091d0a200_20250326T15:28_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Right
[AGENT][POSITIVE] Good