AccountId: 011433970860
ContactId: 02b7e777-0767-42a7-9968-403e04f26db9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1799 ms
Total Talk Time (AGENT): 1799 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/02b7e777-0767-42a7-9968-403e04f26db9_20250312T19:59_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL.