AccountId: 011433970860
ContactId: 0285cff7-5208-46fd-8ba6-3a1900ffb39a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16180 ms
Total Talk Time (AGENT): 5671 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/0285cff7-5208-46fd-8ba6-3a1900ffb39a_20250117T18:56_UTC.wav
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[AGENT][POSITIVE] OK, thank
[AGENT][NEUTRAL] Yeah, this is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] This is [PII]. Can I help you?