AccountId: 011433970860
ContactId: 01ef5b93-e629-41f1-a530-4bfac6d7f346
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 459480 ms
Total Talk Time (AGENT): 201779 ms
Total Talk Time (CUSTOMER): 199763 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/01ef5b93-e629-41f1-a530-4bfac6d7f346_20250508T17:36_UTC.wav
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[AGENT][NEUTRAL] We want.
[CUSTOMER][NEUTRAL] Well, when you started also you go OK yeah let's well I'm la let's leave don't say that.
[AGENT][NEUTRAL] Mo.
[CUSTOMER][NEUTRAL] When yeah yeah this is like a pasa status de me claim a documents en el falosia al algo serial status you via the polia.
[AGENT][NEGATIVE] Cheaper for just.
[CUSTOMER][NEGATIVE] It errodos cuarenta.
[CUSTOMER][NEUTRAL] Yes, it says such titles.
[AGENT][POSITIVE] Yes you can.
[CUSTOMER][NEUTRAL] Whichever that is.
[CUSTOMER][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] OK, so let me confirm eto direction in tele de la polia.
[CUSTOMER][NEUTRAL] Uh, this is redo del noos and telephone for future la rees on tuno pressure loop and Armodo lahoma.
[AGENT][POSITIVE] Perfect democosittarama me confirm us of uh well corre electronico sola polisa amaloonsa.
[CUSTOMER][NEUTRAL] Uh, no tele me as poo is it couching by Cesar Rogmail.com me Lelis from [PII].
[AGENT][NEUTRAL] Else in the system.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] You want my memo lemobiia dos me for that.
[CUSTOMER][NEUTRAL] Uh, we don't know the cholombier's the lao pasolemia.
[AGENT][NEUTRAL] No, no, no, infero alala ala ala alas.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Ah
[CUSTOMER][NEUTRAL] She is a huo the much.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Doesn't matter.
[CUSTOMER][NEUTRAL] Mesalta loquera mealtalo querala the hospital loquez on los cocoa so and.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. to see and to uh bedamos process requimoqueia dos [PII] de los cinco is remo for processal Dia de oi.
[CUSTOMER][NEUTRAL] Are you
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, see the person relayama.
[CUSTOMER][POSITIVE] Not too bad.
[AGENT][NEUTRAL] Um,
[AGENT][NEGATIVE] I lament the processado e celestasi pago de tres miltolare or esto er vicious kiarivo and redire sindoreres mitres.
[CUSTOMER][NEGATIVE] OK, una do that is on the sad.
[AGENT][NEUTRAL] Cease elmbio as directions.
[CUSTOMER][NEUTRAL] So yeah, come on, check it.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Boy, either to get the media said the algo or in the pass.
[AGENT][NEUTRAL] I guess bios I'll go in queso laser.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uh, no, I'm queerpao yesterday.
[AGENT][NEUTRAL] But on the job.
[CUSTOMER][NEUTRAL] Also see Sierra conestor came or your tenra can be a peal informational.
[AGENT][NEUTRAL] Sio justice era el claim and Castlecomero used the DNA information go to reclaim.
[AGENT][NEGATIVE] Elo oste esperando or essava algomas questa pagando.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] It's one of your rea killssegurovacuriloo masa.
[CUSTOMER][NEUTRAL] Una parte de la factor and toloca me amber.
[AGENT][POSITIVE] Correct, sir.
[CUSTOMER][NEUTRAL] OK, now do that look but just get because when I get this part del seguroquetenia.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Elsa carreto loan port partelsequetenia or port part vierno or part.
[AGENT][NEUTRAL] It's just you gonna pay lessons.
[CUSTOMER][NEUTRAL] Ah yeah, it was Sierra.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] Claro, they were from unexpenda beneficios pago deer congos the deer clamolebadaradita used uno de loser Iertos cargo quesa negarron is leva explic carnea and a documento el porquesos cargos and gas.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][POSITIVE] Mua mucha mucha graciao.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] in the other.
[CUSTOMER][NEUTRAL] For more where you take it on check verallo queeria for [PII].
[AGENT][NEUTRAL] It's correct to see isn't checking process to checker momento er its chose de queso and direction and in the sponsor.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] tengo is the albuna et a limited paraquelo pueda cambia but he toss in [PII] regresso proximum.
[AGENT][NEUTRAL] check in is the rea noseguro.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Dispospo de la fe check it for me you.
[CUSTOMER][NEUTRAL] I just
[CUSTOMER][NEUTRAL] [PII] resando in juocase and don't say no problem.
[AGENT][NEUTRAL] And then cancel like a.
[AGENT][NEUTRAL] She checksabencioal tempo regresses puede communicasecon no sotros denoskchequesabencidolo cambiar noloue deposit into this [PII] on um.
[AGENT][NEUTRAL] [PII] elion void as a select.
[CUSTOMER][POSITIVE] Oh, OK, perfect. It says I'm queue con you know, gracia so.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] and.
[CUSTOMER][POSITIVE] Gracias when yeah mm.