AccountId: 011433970860
ContactId: 01e61a1a-480b-4a6e-89db-f8573efbafc4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20000 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1631 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/01e61a1a-480b-4a6e-89db-f8573efbafc4_20250613T16:43_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?