AccountId: 011433970860
ContactId: 01adb4f8-c84c-4c32-876c-f02140f30315
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 349380 ms
Total Talk Time (AGENT): 211866 ms
Total Talk Time (CUSTOMER): 88712 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/01adb4f8-c84c-4c32-876c-f02140f30315_20250421T14:54_UTC.wav
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[AGENT][NEUTRAL] We one of the.
[CUSTOMER][NEUTRAL] [PII] and [PII].
[CUSTOMER][NEUTRAL] Uh, you are initorten me ingencia is sim pue un momento.
[AGENT][NEUTRAL] OK, in the system for bring that number uh the certificate policy is apple.
[CUSTOMER][NEUTRAL] Jay.
[CUSTOMER][NEUTRAL] Cerrodosincoiete.
[CUSTOMER][NEUTRAL] Quattrochouattrocinco.
[AGENT][NEUTRAL] forward.
[AGENT][NEUTRAL] Mass you know.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Sio o tele de de la polia.
[CUSTOMER][NEUTRAL] Late maybe next is unrota yoga [PII] he is the minora telefono [PII] uno.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] [PII]. Yes, [PII].
[AGENT][NEUTRAL] demositas in an electronico asocio esta.
[CUSTOMER][NEUTRAL] [PII] he he aroa ya punto.
[AGENT][NEUTRAL] Which is immigracia confit stay on the porstood for the year but I recipe assistance here me correct.
[CUSTOMER][NEUTRAL] I see yeah.
[AGENT][POSITIVE] Perfecto, um, [PII], uh, demo informallequila unicas covertucuteti unicon apple este momentos unapolisa dental.
[AGENT][NEUTRAL] I unapolisa the in Kazak state aye er is a polia gasos eat the mien la polia paraservicios and tales elluliacudo.
[AGENT][NEUTRAL] Theodosincote quatrocuatocinco corresponding as polia dental.
[AGENT][NEUTRAL] to [PII].
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] If you
[AGENT][NEUTRAL] Dim.
[CUSTOMER][NEUTRAL] And a loquez is the emergenia no tengo con.
[AGENT][NEGATIVE] To no.
[AGENT][NEUTRAL] er er pole and la travaja a use DNN information delguia segurosquile pueda bring the rest of the information.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It does is sort of thing goal [PII] er yeah.
[AGENT][NEGATIVE] Con apple no A correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, rela loque dental um cua proportionar um informaciono de la clinica quepola assist.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sioerenestecaosa Gutierrezra Gomez les suhirostein in the contest the momento la parte er the fretela parte rese don the.
[AGENT][NEUTRAL] 32 I'm aub.com.
[AGENT][POSITIVE] As soon as perfect.
[CUSTOMER][NEUTRAL] 3
[CUSTOMER][NEUTRAL] I see, I see, I see.
[AGENT][NEUTRAL] The products to rear is a website unscus ingress a website, but [PII] website.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah levaro um doinos una lupita conundente verdeel meli a carrington dental provider search televadar click a nasipaina lasipajina bahaaunde dondepression una er conuna mansana I a button on the lisa search dental provider selva click a.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Lapajina in pajina leer suro util part de la pare uh sals to introduce a scoo postal.
[AGENT][NEUTRAL] KSLL.
[AGENT][NEUTRAL] is.
[CUSTOMER][NEUTRAL] Just another drink.
[AGENT][NEUTRAL] This you know not intake water perfecto.
[AGENT][NEUTRAL] Whose ingres postal levada entrees as provedoresque participan and la red the carrington queslamire and laque particippa estapolisa.
[AGENT][NEUTRAL] Isado and and post levalalia de los er dentistasquesanensuarque participant and unaves communicaio queer le pue conser preunta quereretamento dental cues.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I study, I study.
[CUSTOMER][NEUTRAL] Muchisima grass.
[AGENT][NEUTRAL] I.
[CUSTOMER][POSITIVE] Solamente mucha gracia.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Uh, since when do you
[AGENT][NEUTRAL] Mona.
[CUSTOMER][NEUTRAL] I can do.