AccountId: 011433970860
ContactId: 01a487cc-f647-4d4b-8a8b-4b2148a8aa00
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3259 ms
Total Talk Time (AGENT): 2730 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/01a487cc-f647-4d4b-8a8b-4b2148a8aa00_20250401T14:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?