AccountId: 011433970860
ContactId: 016250c4-7e3b-48f8-a0f6-cb7cac09d63c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8699 ms
Total Talk Time (AGENT): 5078 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/016250c4-7e3b-48f8-a0f6-cb7cac09d63c_20250528T19:05_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good afternoon.