AccountId: 011433970860
ContactId: 00fabf92-47fe-45b8-a48c-11b3cb502098
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 446559 ms
Total Talk Time (AGENT): 215796 ms
Total Talk Time (CUSTOMER): 189139 ms
Interruptions: 3
Overall Sentiment: AGENT=0, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/00fabf92-47fe-45b8-a48c-11b3cb502098_20250618T20:02_UTC.wav
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[AGENT][NEUTRAL] That's it for American. My name is [PII].
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] Hello. Oh, hold on.
[CUSTOMER][NEUTRAL] User or when.
[AGENT][NEUTRAL] See the number of the policy.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] I see. Mhm.
[CUSTOMER][NEUTRAL] The real buyer ID?
[AGENT][NEUTRAL] No, no sabajo.
[CUSTOMER][NEGATIVE] They have ads on it.
[CUSTOMER][NEUTRAL] Mmm.
[AGENT][NEUTRAL] Macomo outpatient certificado in a numerals in letters.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Taara and Mopitali and
[AGENT][NEUTRAL] Szos uh-huh.
[CUSTOMER][NEUTRAL] Yeah, a lot.
[AGENT][NEUTRAL] Hm, see.
[CUSTOMER][NEUTRAL] Oh yeah, I so little.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] 33 of those.
[CUSTOMER][NEGATIVE] Sea eraogena el de limonci.
[AGENT][NEUTRAL] Is Nombre.
[CUSTOMER][NEUTRAL] Yeah, money as well rea I go to.
[AGENT][NEUTRAL] In Rexionic or electronico.
[CUSTOMER][NEGATIVE] You come 3 Florida oh dear that for peace no con.
[AGENT][NEUTRAL] C4 piece and sacuerda deare.
[CUSTOMER][NEUTRAL] See sin you know eporttofino landing boulevard apartamento rear cuadroi.
[AGENT][NEUTRAL] Electronic mosque is at [PII] soya canbio is a tambian.
[CUSTOMER][NEUTRAL] No, sir, yeah, just [PII], no.
[AGENT][NEUTRAL] No, so.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] CSSL getmodomareistrando mhm Itapola direction medala nova direction paracabi.
[CUSTOMER][NEUTRAL] Oh yeah, money
[CUSTOMER][NEUTRAL] Ah yeah.
[CUSTOMER][NEUTRAL] Ah yeah, it is.
[CUSTOMER][NEUTRAL] The and.
[CUSTOMER][NEUTRAL] On the
[CUSTOMER][NEUTRAL] So Santache is is 3.
[CUSTOMER][NEUTRAL] about the right.
[CUSTOMER][NEUTRAL] Hi [PII] I trying I dress her as his face.
[AGENT][NEUTRAL] [PII] what are sequeloti um quetinela direction cambia travajo porcavees um ciole camila directionaquise la cam and patras oh, OK, so the menomao momento.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, so Akioventitres [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, um, so it's a no quesapao maquis el correo de an osi quere locambio, um, quereque loca.
[CUSTOMER][NEUTRAL] B
[CUSTOMER][NEUTRAL] Please sir yeah uh just [PII].
[AGENT][NEUTRAL] Yes, money Global. OK.
[CUSTOMER][NEUTRAL] Yeah, money.
[AGENT][NEUTRAL] Global A at gmail.
[CUSTOMER][NEUTRAL] Gail Bundo say.
[AGENT][NEUTRAL] OK, so laxion no nosevarele car scuentasta manana soconos ere hisrando baea estecor electronic macaba no no elital money global perconareistrando baa electronico deco postal dere [PII].
[CUSTOMER][NEUTRAL] I'll be at home.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, yeah, OK.
[AGENT][NEUTRAL] Mhm queremos beneficios.
[CUSTOMER][POSITIVE] Glado.
[CUSTOMER][NEUTRAL] People for both cover and queer pizza.
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] Silaro quetimiento.
[CUSTOMER][NEUTRAL] Are a.
[AGENT][NEUTRAL] Remen no no peros um er comunas here or
[CUSTOMER][NEUTRAL] Sauna comunaolo in the ambulatory.
[AGENT][NEUTRAL] On colonoscopy.
[AGENT][NEUTRAL] OK, no, no problem. So no nemo estario and to nose lascarjeta la seguro primarioaaria el benefi the outpatient sat resentolarealano papagooseguro um.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So it's the mira no no de tres mil quientoscurimos is the.
[AGENT][NEUTRAL] Elmiento mhm una cosa mass la colonoscopia poquito confusa porque es rason preventiva el seguro primariolo de curiorciento So nono curimos preventivvo pro unar medica escudole pagamos as a loss milquinientos.
[CUSTOMER][NEUTRAL] Yeah, OK.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] 33.
[CUSTOMER][NEUTRAL] Yeah, see, uh, you know.
[AGENT][NEUTRAL] See you see in contrasmolapolia va va poore mil quientos pros preventivo or no egano sotos porque loco segura asorciento.
[CUSTOMER][NEUTRAL] Come on.
[CUSTOMER][NEUTRAL] B la la.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, OK, and the [PII].
[AGENT][NEUTRAL] When la colonoscopia samosa consulta la polia no cure la consulta pero este la colonoscopia para medio el el lugar seva la colonoscopia natasia lolaiosus includes mil quinientos.
[CUSTOMER][NEUTRAL] And those either.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh yeah, OK, but don't don't and don't.
[AGENT][NEUTRAL] Mhm. See.
[CUSTOMER][NEUTRAL] And here.
[AGENT][NEUTRAL] Ciao la laajeta.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][POSITIVE] Yeah, OK, perfect. OK, OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, no, that.
[AGENT][NEUTRAL] OK, yes, [PII] is the American Public Life bye.
[CUSTOMER][NEUTRAL] Bye.