AccountId: 011433970860
ContactId: 00e2fd39-ff86-4da7-9ad4-27d1857ca2c1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 318570 ms
Total Talk Time (AGENT): 130125 ms
Total Talk Time (CUSTOMER): 134687 ms
Interruptions: 3
Overall Sentiment: AGENT=-0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/00e2fd39-ff86-4da7-9ad4-27d1857ca2c1_20250523T16:09_UTC.wav
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[AGENT][POSITIVE] Gracias the American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] Oh, morning go when I start one of us here we have to do.
[AGENT][NEUTRAL] When that is.
[CUSTOMER][NEUTRAL] Uh, [PII] that had uh one of the no that no.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Oh OK
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Um, call the number of the police support for.
[CUSTOMER][NEUTRAL] And uh er you.
[CUSTOMER][NEUTRAL] Or can I get this sort of what.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] E
[AGENT][NEUTRAL] a cuatro is a number etchenacimento.
[CUSTOMER][NEUTRAL] A number in that month.
[CUSTOMER][NEUTRAL] Myre are also what we know it too.
[AGENT][NEUTRAL] Oh, sissima cordaleconoster mhm.
[CUSTOMER][NEUTRAL] Uh yeah, yeah.
[CUSTOMER][NEUTRAL] In [PII], uh, to Jackson.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] Yeah oh yeah they just on they say that for my power and don't say.
[CUSTOMER][NEUTRAL] It don't say OK OK was it yeah.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Um, avianos queradocusibalajack and aos no en el re clamoulocommonicarseconos.
[CUSTOMER][NEUTRAL] You figure cono may have que Imarond [PII] ye you know when I talk on this song.
[CUSTOMER][NEUTRAL] The mano no.
[AGENT][NEUTRAL] Oh OK.
[AGENT][NEUTRAL] See, soloqueocomo porqueos no one commigo no pueento mare informacion nonost and commoel segurosecondario silia is a numero del bill ilea semimo numera de poliacused on me Jackson travajanosso so no bian la reclamacion [PII] um.
[AGENT][NEUTRAL] Los recientosolaresco is on pago quientos.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] If we can move forward.
[AGENT][NEUTRAL] Mhm. So a communicar con Jackson is a numero de del bill Ivaiqueine American public life comosusrosecondario iquesinos buen viallare clamion.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh-huh, yes, Cleos, uh-huh, uh os in car and porque vamu complicados used in quemandaos los documentos.
[CUSTOMER][POSITIVE] OK [PII] got you.
[AGENT][NEUTRAL] I see was in my rapi though.
[CUSTOMER][NEUTRAL] Sure
[CUSTOMER][NEUTRAL] He's a canal.
[AGENT][NEGATIVE] Fear launcher.
[CUSTOMER][NEGATIVE] Uh, they, they, they are unable for on this account balancing the quarantine you always a pass in the balance peo figures.
[AGENT][NEUTRAL] And posse que quetinumbase quientos proste is pago de quientos er.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] Scientosesconose communique cono de vata porque randotrosquinientos connotepaedia.
[CUSTOMER][NEUTRAL] She uh you know I come I think the man.
[AGENT][NEUTRAL] Oh menolosquinitososan poo que isol pago quinientosito via deveotros quinientos.
[CUSTOMER][NEUTRAL] No, I really said the the the balancein how come balances so the quarantino.
[AGENT][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] N0 the account you don't come next.
[AGENT][NEUTRAL] C
[AGENT][NEGATIVE] It's no supera no es la mejorde Otrostreciento dolares.
[AGENT][NEUTRAL] It's loquerecientos.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] See, I, I'm gonna say a case though that that I I got to you.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So el costo total and milo chocientos.
[CUSTOMER][NEUTRAL] Isn't it.
[AGENT][NEUTRAL] Either spo the quesolomanda seguro primario or no.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] ATNA line for Maus Pri Mario.
[CUSTOMER][NEUTRAL] I can I can get.
[CUSTOMER][POSITIVE] The coupon.
[CUSTOMER][NEUTRAL] Uh, well, I'm gonna uh Jason yes she.
[AGENT][NEGATIVE] See, the less no say foraciona ste podemosa clarale preunte depo de queos no bien la reclamacion.
[CUSTOMER][NEUTRAL] P
[CUSTOMER][NEUTRAL] Like well I know what the voice I I guess I won't even know I guess.
[AGENT][NEUTRAL] CSM is numeralsed uh-huh.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] When?
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But I
[AGENT][NEUTRAL] Lenalaquepaoia just be on my American public life bye.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] OK, that one.