AccountId: 011433970860
ContactId: 00d6eeba-d277-4ec7-9531-7de90491a06d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 899 ms
Total Talk Time (AGENT): 899 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/00d6eeba-d277-4ec7-9531-7de90491a06d_20250205T20:19_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank