AccountId: 011433970860
ContactId: 00d1c6de-0f8e-4c83-8e27-dbf7a2709a08
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 47020 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 21542 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/22/00d1c6de-0f8e-4c83-8e27-dbf7a2709a08_20250122T15:38_UTC.wav
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[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] they can save hundreds on car insurance by checking Allstate first, but you're selling first before taking off your shirts.
[CUSTOMER][NEUTRAL] Do you
[CUSTOMER][POSITIVE] Yeah, checking first is smart. The checks all stay first for what they could save you hundreds for that.
[CUSTOMER][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] you one of the millions of Americans who suffered from an