AccountId: 011433970860
ContactId: 0091cd18-aa59-4a42-9cb3-50102a40988e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 39849 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 750 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/0091cd18-aa59-4a42-9cb3-50102a40988e_20250304T19:24_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?