AccountId: 011433970860
ContactId: 008bd9af-aeed-4d0e-9960-a352dfda98b9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 207149 ms
Total Talk Time (AGENT): 68311 ms
Total Talk Time (CUSTOMER): 66844 ms
Interruptions: 1
Overall Sentiment: AGENT=0.9, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/008bd9af-aeed-4d0e-9960-a352dfda98b9_20241231T14:12_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] See uh what we're gonna be I mean know bring Mel burger, uh, you be here as well um quantity and pourural disability.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So the policy number of the policy.
[CUSTOMER][NEUTRAL] Bainidouarinticuatro osincuenta.
[AGENT][NEUTRAL] OK, yeah, telephone and.
[CUSTOMER][NEUTRAL] Uh, quadroerrosiete te cuadrocinco cuatro iete un.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] For what is a verification as scientos.
[CUSTOMER][NEUTRAL] See they a same by cinco.
[AGENT][NEUTRAL] OK, may I pull your verific card so the electronico.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] OK good yeah.
[AGENT][NEUTRAL] One moment, Tito, um, let me have in front of you and this will benefit you, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] After Noventa yes.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh no, I tell you.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And maximum.
[CUSTOMER][POSITIVE] OK, OK, but I mucha gracia I'm always get the number.
[AGENT][NEUTRAL] And then.
[AGENT][NEUTRAL] You want to.
[AGENT][POSITIVE] Graciamentosa.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mm, no, I said oh no, my, my mana they are uh they tendelloreletirola.
[AGENT][NEUTRAL] Mm
[AGENT][POSITIVE] And the lacono and play like one is the conque benefit in of course.
[AGENT][NEUTRAL] Is.
[AGENT][NEUTRAL] Um, no, Paresekeno peroca fremostension per no noquetenemosacamao noventadia, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] OK, OK, maybe I mucha gracia.
[AGENT][NEUTRAL] Then now I mean how you know.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Give me one moment that by.
[AGENT][POSITIVE] Great