AccountId: 011433970860
ContactId: 006f7666-8356-45a0-bb6f-ca479f812a18
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9720 ms
Total Talk Time (AGENT): 4160 ms
Total Talk Time (CUSTOMER): 5421 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/006f7666-8356-45a0-bb6f-ca479f812a18_20250603T12:58_UTC.wav
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[CUSTOMER][POSITIVE] No, I so good.
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] you.