AccountId: 011433970860
ContactId: 00255404-37a9-4cf2-9804-31b2b704ea16
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 466260 ms
Total Talk Time (AGENT): 189617 ms
Total Talk Time (CUSTOMER): 293464 ms
Interruptions: 7
Overall Sentiment: AGENT=0.1, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/00255404-37a9-4cf2-9804-31b2b704ea16_20250117T15:47_UTC.wav
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[AGENT][NEUTRAL] one of the years.
[CUSTOMER][NEUTRAL] Bueno.
[AGENT][NEUTRAL] a lot of.
[CUSTOMER][NEUTRAL] One of the
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] One of
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Do you see, let's go to Sims, can we?
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Ecorsecorta total you know uh uh a alocucho pero the momentose by viennalaboscucha breezyto yamandole porquemetengo bill quemeego the part the the hiolo.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Don't deser alpaer aalgo quino cubrendo er queoe er eluso detega the pue the lineation del seur in me here on queloque para porquenos different.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, in the end you are connecting from the pope.
[CUSTOMER][NEUTRAL] See Claroy I'm see over number of poli a key worker group number plus just to identifica conesa.
[AGENT][NEUTRAL] Leccocommo outpatient certificate number in hospital er number and apartadolata.
[CUSTOMER][NEUTRAL] When apara aparrealgocomoque inpatient benefit certificate number outpatient benefit certificate number both numbers at tangadi equaarentelo well I don't know theoremore.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Is el primero is DSquaarent DSinueve unoe de mama ele de limaattro.
[CUSTOMER][NEUTRAL] I don't
[AGENT][NEUTRAL] so
[CUSTOMER][NEUTRAL] Iloresigal pero conterinacion cinco and just say [PII] la locosa de rada.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh [PII].
[CUSTOMER][NEUTRAL] Claro [PII] claroquesi [PII] mife de nacimiento is [PII] [PII] [PII] and [PII] being escient this [PII] no deterras [PII].
[AGENT][NEUTRAL] We tele electronic socilia.
[CUSTOMER][NEUTRAL] Consumer telefonoesieto chose [PII] dere in me [PII] and the era [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ele person is [PII].
[AGENT][NEUTRAL] No, the animals.
[CUSTOMER][NEUTRAL] [PII]. OK, so he [PII].
[AGENT][NEUTRAL] The name of the [PII].
[CUSTOMER][NEUTRAL] Hello [PII] mhm.
[AGENT][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] Mhm. OK.
[AGENT][NEUTRAL] via queos prosementosos cargo pero o quino from Cubertole elia deerviio er the esto eros.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Yeah correct.
[CUSTOMER][NEUTRAL] Claroque dechos uno solo juno solo el dia abri nueve de do mel bei quattro abri nueve de do me bei quattro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Gmoaalpartamento the the billing the del hicoloque is a valance nofocuvierto perustereo comic canomento con.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Osel seguro cuonaparte useduponia yokerilaotra medic medicine ayokono.
[AGENT][NEUTRAL] Just
[CUSTOMER][POSITIVE] Impairment.
[AGENT][NEUTRAL] OK, let me lamo.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Our case of your passport you know.
[CUSTOMER][NEUTRAL] Mhm. So nore conpleto porqueo medique pue bim and era riaque proportion are el reference number cute mera el nombre de el nombre de la persona queendo.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] My number is Olaso.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] This is in referencia.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Colposcopy the uh the cervix for that.
[CUSTOMER][NEUTRAL] Cooscopy Core.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Moss.
[CUSTOMER][NEUTRAL] Junoesi sitalves the ole informacionao de la delga.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I use arado porquemirecommolepliqueer is in la la jeta is in hospital yeah about this outpatient a uno is in hospital res outpatient it's on los don nombreros de la polisa er iuales excepto el ulti monro cambia and una cuatro elotro cinco.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah, see, noes so so no payment to local issues cuerdo uh a local so no noun payment.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][POSITIVE] Perfect. I'll tell you. Yeah, it does, yes.
[AGENT][NEUTRAL] But um maramenteerlisa.
[CUSTOMER][NEUTRAL] I am.
[AGENT][NEUTRAL] There's a fortunament noa beneficio cure serio queerraliado and la clinica officequestapolia puedas beneficios deervio medical quiresa in cerralia and no in nasal emergency hospital in elcaso quite assist urgent care cerrali alguna no.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm, mhm.
[CUSTOMER][NEUTRAL] I, I
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And uh I mean reap and facilida is given the cervicioslereta means the mulancia ilter tomentoor mentaleses el vicusteroso ucho ella clinicaicina del Julioarronte.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] He correct.
[AGENT][NEUTRAL] What node or no rinda on opera on nova el desique.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK and then what.
[CUSTOMER][NEUTRAL] Joes so seriadentones no no no locure.
[AGENT][NEUTRAL] There's a for tournament and no porque mole requerolo servioloreli la clinica the doctor illestulqueervios in a clinical doctor no.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] E as in Northcuvietta.
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] So you know, and I Ila ella verseido I so and la clinica and laica doctor.
[AGENT][NEUTRAL] Correct, who prose when que and a and acai la polia de via where.
[CUSTOMER][NEUTRAL] Mhm, mhm. Cloud.
[CUSTOMER][NEUTRAL] Clare.
[CUSTOMER][POSITIVE] Taaben, no problem. Ta perfect. No guant no no problem yamaque para reference. OK, bueno lara decom mucho muaabok Wendia.
[AGENT][NEUTRAL] Algoma.
[CUSTOMER][NEUTRAL] No, seria tora decommocha.
[AGENT][NEUTRAL] But.
[CUSTOMER][POSITIVE] I mean Imente Wenda bye bye gracias, bye.