AccountId: 011433970860
ContactId: 0010be8e-3fc9-4ed1-9f24-91eba495fc46
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23120 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1861 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/0010be8e-3fc9-4ed1-9f24-91eba495fc46_20250109T16:39_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.